When I'm learning a new subject, amongst many things I often find myself following 5 steps:
This is the same spirit in which we created our new Cisco Social Media Playbook. Our goal was to bring you a collection of easy-to-remember practices, tips and factoids in a lighthearted manner. If you want to learn what it means to be S.O.C.I.A.L., understand the listening ABCs and123s, what the 5W's stand for, and which 6 "starter" metrics can help change the conversationfrom"no" to "yes" with management, you're at the right place. We write about these topics and other practices in our 20some-page document, filled with bite-sized Cisco case studies.
We hope you'll enjoy this booklet. Please give us a like and share it with your friends and co-workers if you find it useful. Many thanks in advance!
Without further ado, here is theCisco Social Media Playbook-2013 edition:
Cisco Social Media Playbook from Cisco Systems