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How to Automate and Manage Challenging Customer Interactions
Jun 20,2023
Today's consumers expect connected and personalized interactions as standard, and the best finance firms can do this while retaining customer loyalty. In order to achieve positive outcomes during the more sensitive stages of the customer journey, suc...
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Personalization in Financial Services
Sep 06,2022
It may not always be obvious to consumers, however, there is a tremendous amount of innovation happening in financial services making its way into our daily financial lives. Some well-known examples are focused on preventative situations such as rece...
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Three CX-defining ways that banks can protect and build trust with customers
Jul 12,2021
Earlier this year Cisco completed its acquisition ofimimobile, adding an enterprise-grade CPaaS platform to Cisco's industry-leading collaboration and contact center solution portfolio. The Cisco Financial Services team welcomesimimobile'sAlex Cambel...
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NRF Converge Key Takeaways
Jul 06,2021
The second installment of NRF 2021, NRF Converge, came at a time when the new normal has given us a clearer look into the world of post-pandemic retail. The virtual event served as a mid-year check in for the retail community and featured over 160 di...
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The Future of CX -5 things insurance providers must do to keep up
Jun 14,2021
Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade CPaaS platform to Cisco's industry-leading collaboration and contact center solution portfolio. The Cisco Financial Services team welcomes imimobile'sJay Patel...
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Delivering Safe Return to Office & Smarter Customer Interactions
May 25,2021
Financial Services Bank, Insurance & Wealth industry participants are actively addressing howtobalance anddeliver a safe returntowork, with the right mix between a Secure Remote Workforce and Trusted Workplacetoensure business resiliency for all ...
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