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Back to the Future in 2015: Marty McFly's Contact Center
Feb 09,2015
In the 1989 movie Back to the Future II, Michael J. Fox's character Marty McFly travels to the year 2015. He sees a future with hover boards, holograms, flat-screen TVs, and video calls. Not bad for predictions made over 25 years ago! But the movie d...
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The Evolution of Immersive Video in the Retail Bank Branch
Jan 29,2013
Increasingly over the past several months, I have been working with more and more retail banking clients. A common theme has emerged during these discussions that centers on video and collaboration in the branch. The top of mind question is, "how are...
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New Strategies in Retail Banking: Giving Customers Control of How They Bank
Dec 11,2012
The trends and challenges with the ever-increasing tech-savvy society we live in today are carrying over into the retail banking industry. Retail banking customers are more connected now than ever, with most of our customers' homes having more techno...
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