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Building Your Customer Success Team: Much, Much More Than Just Good Customer Support
Jan 20,2016
When building a customer success team and making your case for more investment in the initiative, the most striking misunderstanding you may have come across is that a customer success team is a cost center and just providesreallygood customer suppor...
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Child Makes 'Networking History' (Translation: We're Acquiring Meraki)
Nov 28,2012
Did you hear the one about the pre-teen who installed a switch and some wireless devices in under ten minutes? And did I mention he is a regular kid? Okay, maybe an online gamer, but definitely not a member of his school's computer club. Maybe I made...
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