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BFFs for Life: 4 Ways to Better Align Sales and Customer Success?
Oct 19,2018
The evolution of customer success (CS) has changed the dynamics of account management, raising questions as to who owns which parts of the customer relationship. Traditionally, sales guides customers through decision-making and purchase processes whi...
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Lessons in Loyalty and Love from Cisco's CX Playbook
Oct 03,2018
Around the world, those fans who are obsessed with the sport of soccer learn the importance of teamwork at an early age. From forwards to midfielders, defenders and goalkeepers, every position takes the field at the same time and everyone has an orch...
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How to Turn Data Into Something Meaningful
Sep 24,2018
Do you remember the first time you saw a targeted ad based on your online behavior? I do - I was surprised, impressed andslightlyconcerned.  Now, these experiences are so common you may not even notice them. In today's digital world, businesses ...
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Building an Adoption Practice Leveraging a Customer Success Approach
Jul 31,2018
For the first time ever, the Americas Partner Organization hosted Partner Xperience at Cisco Live in Orlando last month -a powerful event for both our resellers and ecosystem partners. It was very exciting and, in my opinion, an inflection point for ...
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Mid-Year Checkpoint: Three Customer Experience Strategies to Implement Now
Jul 17,2018
When a vacation starts off bad, it can set the tone for the entire trip. Fortunately, that didn't happen when my family kicked off our recent vacation in Paris. Because of my background at Cisco, I couldn't help but notice that our first-rate experie...
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A Fresh Perspective on Install Base Refresh
Jun 15,2016
Today we're talking with John Stone, Cisco Senior Manager, Digital Experience & Analytics, about the importance of Customer Lifecycle Management (CLM). Beyond unlocking margin potential for partners, John says CLM is the key to creating customers...
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