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Top Tools for Customer Success
Dec 13,2022
Did you know it can take up to 40 positive customer experiences to undo one negative review? (Inc., Magazine). Loyalty is a main driver of revenue, and a company's reputation and a customer's personal experience are key to what keeps customers coming...
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How telemetry can improve customer experience
Nov 14,2022
A hospital monitors a patient's vital signs, transmitting real-time data such as heart rate and blood pressure back to the nurse's station. Meteorologists collect information from a developing hurricane to better understand its path and predict impac...
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Looking Back at FY22: Cisco Lifecycle Advantage Digital Partner Experience Team Accomplishments
Aug 30,2022
Fiscal year 2022. It's hard to believe it's over. Some may think it flew by, others may feel like it dragged on, but however it seemed; it was certainly a year to celebrate many milestones. Looking back at the past year, the Lifecycle Advantage digit...
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How Cisco Partners are Scaling Renewals
Aug 08,2022
In follow-up to my recent Customer Success discussion, this month I checked in with two more Cisco Partner leaders in the Americas -Ryan Kingston, Director, Americas Distribution, Lifecycle Services, and Stefania Di Cicco, Manager, CX Renewals -to le...
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Success Program Insights: Your digital guide to a better customer experience
Aug 04,2022
Every summer as a kid, my family went on a trip. Before we left, my dad would unfold his paper map, and show us the route; pointing out long stretches of highway driving, back-road shortcuts, and where we would stop for gas and ice cream. Of course, ...
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The Total Economic Impact of Cisco Lifecycle Advantage
Jul 01,2022
Technology has long made an impact on the world we live in. Smartphones give us access to information almost immediately; social networking makes it easy for us to stay connected with family and friends and work remotely; and, as I mentioned in my la...
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Enhancing telemetry for a better customer experience
Jun 13,2022
Last summer, my family purchased an electric vehicle (EV). Excited about the prospect of never having to go to a gas station, our purchase originated mainly from convenience, and who are we kidding, cool technology. Since then, we have enjoyed our EV...
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How Cisco Partners Are Scaling Customer Success
May 31,2022
I recently read J. B. Woods new book, Digital Hesitation, which explores the challenges B2B tech companies have faced in reaching digital's full potential to make the customer experience easier and more enjoyable. Considering the many ways Cisco is w...
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Lifecycle Advantage: Changing the Game for Customer Success
May 26,2021
The Suez Canal. The discovery of the double helix. The polio vaccine. What do these things have in common? Each was a game-changing moment. And now, Lifecycle Advantage is poised for yet another game-changing moment of its own. Introducing Success Pr...
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Why BT is Adopting Lifecycle Advantage with CX
Feb 02,2021
BT has been a close partner of Cisco for over 30 years - which is incredible when you consider how much the industry has changed during this time. In the last three decades, BT has successfully transformed itself from a traditional communications ser...
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3 Ways to Be More Customer Obsessed in 2019
Feb 27,2019
Today
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Great Customer Experience, our promise to partners and customers
Feb 07,2019
Go ahead, take a deep breath. It
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