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You're Not Alone in This New Era of Networking
Aug 22,2018
Technology innovation is advancing faster than ever before in history.  With this rapid growth, the number of devices and network connections can become overwhelming to manage. To bring to life just how staggering this growth is, Gartner predict...
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Accelerating Customer Success with the Cisco Platinum Learning Library
Aug 20,2018
Cisco's goal is to drive better business outcomes and create new market opportunities for our customers. And one of the fundamental ways this can be achieved is by helping them develop talent truly capable of addressing digital business transformatio...
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The Customer Service Evolution
Jul 30,2018
Do you dread interactions with customer service? Are you tired of identifying yourself, your problem and all your interactions with the product or services to multiple agents? Do you wish call centers were more respectful of your time? Well, you are ...
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Spring into Action in an Omnichannel World
Jul 24,2018
A Salesforce survey from 2017 indicated that "64% of marketing leaders said that their company has become more focused on providing a consistent experience across every channel as a result of changing customer expectations". The employee experience i...
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Mid-Year Checkpoint: Three Customer Experience Strategies to Implement Now
Jul 17,2018
When a vacation starts off bad, it can set the tone for the entire trip. Fortunately, that didn't happen when my family kicked off our recent vacation in Paris. Because of my background at Cisco, I couldn't help but notice that our first-rate experie...
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Digital Disruption in Financial Services: A Surprising 1-2-3 Connection
Mar 08,2017
It's not news that the financial services industry is being vigorously shaken by digital disruption. While this is true across industries, the wind gusts are particularly strong for financial companies. Financial Services (FSI ) firms are predominant...
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The Worst Problem in the Retail Industry? Turnover.
Feb 21,2017
Retail has one of the highest turnover rates in any industry. The Hay Group reports a median turnover rate of 67 percent for part-time retail employees.[1] I doubt any of us would be too challenged to list the problems driving this high turnover: R...
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How to Better Manage Store Staff with Real-Time Analytics
Feb 13,2017
A few weeks ago at NRF 2017, we spoke with a number of retailers looking to improve the customer experience in their stores. Challenged by today's online competitors, brick-and-mortar retailers are doing their best to reimagine their stores with new ...
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Keeping up with Cybersecurity Threats in the Digital Age
Feb 06,2017
Retailers are embracing and adapting to digital innovations to keep pace with rapidly-evolving customer demands. Online and mobile purchases continue to increase exponentially. According to Deloitte, 58% of consumers have used their mobile device to ...
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#CiscoChat Cloud Optimization with Cisco Black Friday/Cyber Monday Recap + Data Security
Dec 06,2016
Whew! Black Friday and Cyber Monday came and went quickly this year! With these two biggest annual shopping days coming earlier every year and more and more consumers taking advantage of outstanding online shopping opportunities, we decided to host a...
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Rethinking Black Friday: The 4 AM Wakeup Alarm for Retailers
Nov 22,2016
There's always going to be shoppers who love the early morning ritual and adrenaline rush of getting up at 4 AM, driving early morning, and outwitting other shoppers to get brag-to-your-friends deals.  But there are those of us who are so busy w...
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Big Data and Big Results for Customer Experience
Nov 18,2016
Earlier this week, more than 200 Cisco partners attended the latest Customer Success Talk webinar,"The Golden Thread: Connecting Data in the Value Chain".  The live event featured Andy Starr, Vice President of Cisco's Customer Success and R...
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