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Enterprise Connect 2017, Day 4: Panels, Quotes, Bunnies, Oh My!
Mar 30,2017
You can draw right on Cisco Spark Board. And on the wall...Things were a bit quieter at Enterprise Connect today as the event came to a close with a few morning sessions and the final summary panel concluding at noon. Panels Bots, AI and IoT: Will Th...
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Enterprise Connect 2017, Day 3: Best in Show and the Toaster Fridge
Mar 29,2017
In today's episode, I'm pleased to share that Cisco received the Best of Enterprise Connect 2017 for Cisco Spark Board. Photo courtesy of Enterprise Connect 2017.This morning's general session started off on a very positive note when Jens Meggers wa...
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Cisco Spark Board Wins Best of Enterprise Connect 2017
Mar 29,2017
One of the highlights of my career was being part of the evolution and launch of the Cisco Spark Board. I almost felt the industry come alive with excitement when we introduced this revolutionary all-in-one collaboration device in January. Two months...
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Enterprise Connect 2017, Day 2: It's All About the Experience
Mar 28,2017
In today's episode, it's really all about the Cisco keynote presentation from Jens Meggers and some pretty cool demos. If you missed yesterday's post, check it out here. First off, thanks to everyone who followed my advice in yesterday's post and vis...
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Enterprise Connect 2017, Day 1: Panels, New Products, Gators
Mar 27,2017
In today's episode, I cover a few of the day's panel discussions and provide an overview of the latest Cisco product announcements. There's nothing like waking up with the alligators in Orlando. Actually, from the look of the little guys here at...
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Experiencing Collaboration at Enterprise Connect
Mar 21,2017
I'm really excited for next week's Enterprise Connect in Orlando. Why? Because this show is so focused on what matters most to us:Collaboration. We're looking forward to having you experience our latest products in our demo area. Because it is all ab...
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Rethinking Customer Care for a Spark(ly) World
Apr 11,2016
Anyone remember The Jetsons or Jetson's reruns?  I loved Rosie, the Jetson's robot assistant.  I dreamed of having Rosie clean my room and bring me snacks.    While I don't have Rosie yet as my personal assistant, it is clear...
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Strength in Transitions for Customer Care
Mar 18,2016
Last week's Enterprise Connect event was an eye-opening experience from many perspectives. A tour of the exhibit area seemed like a real-time stroll through the history of contact center technology. Several traditional contact-center providers were p...
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Enterprise Connect, Day 3 Wrap-Up
Mar 09,2016
Another busy day of Enterprise Connecting comes to a close in scenic Orlando. With Cisco's announcements and Rowan's keynote yesterday, my Wednesday was a bit quieter than Tuesday. (Not quiet, mind you - just quieter...) Collaboration Platforms with ...
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Enterprise Connect, Day 2 Wrap-Up
Mar 08,2016
Apparently Monday was just a warm-up. Tuesday started with several announcements before sunrise and just kept going past sundown with the Cisco Reception. Theenergy level throughout the day? A strong buzzing. And there was a lot to buzz about, starti...
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Enterprise Connect, Day 1 Wrap-Up
Mar 07,2016
Enterprise Connect definitely got underway today in Orlando. The sessions grew more crowded throughout the day and the halls got busier. I heard a lot of talk about cloud, hybrid, UCaaS, and WebRTC just in passing conversations. (And I finally stoppe...
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Imagine What Is Possible with Cisco Advanced Services
Mar 03,2016
You can do some pretty interesting things with Cisco Spark rooms these days. With the Spark integrations, you can now interact with content and data, not just people. For example, you could add Instagram to one of your rooms and follow a specific has...
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