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5 Predictions for Customer Care in 2017
Dec 13,2016
We're all bombarded with opinions and predictions from so-called experts. But who do you trust? I believe it's important to have a strong track record if you want people to take you seriously. Last year, I made five predictions about the Customer Car...
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Customer Care and the Connected Digital Experience
Sep 20,2016
Today I'm pleased to announce general availability of Cisco's next-generation software for contact centers operating in the age of digitization. This release establishes a platform offering a Connected Digital Experience. As a result, companies can d...
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"I'll Know it When I Feel It" -A Connected Digital Experience
Aug 10,2016
One of the most successful (and maligned) songs ever recorded was 1974's "Feelings". Written and recorded by Brazilian Morris Albert, its success was offset by a number of ongoing parodies. Yet feelings are critical to how consumers evaluate the comp...
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