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No one will question that a significant contributor to a company's long term success is customer loyalty. Loyalty is gained by providing your customers with an experience that make them keep coming back to you for more, and even b...
Welcome to our latest#SocialRoundup blog series about new social media efforts and best practices. Today, we want to highlight#CiscoChat, our new social media chat program that has been picking up steam recently. The concept was s...
In his blog, "5 Traits to Look for in a Successful Cloud Reseller", Carmen Sorice, SVP Channels at Sungard Availability Services offers valuable advice, both to resellers looking to move to cloud as well as to service providers. S...
Breaches happen. It makes us cringe to say it, but it's the obvious truth. A week doesn't go by that we don't hear about the latest breach in the news. All of us in the IT security industry would love to say, "our technology can p...
Over the past five years, we've seen an incredible shift in the way that organizations all over the world are using video every day. From an engineering team conducting their weekly meeting from multiple locations around the globe...
Dan O'Malley talks about Cisco Systems offerings that are resonating in the Energy Industry and elsewhere. Cisco helps customers pre-plan for storms and to respond to disasters with sophisticated collaboration and device connectiv...
Guest blog written by Ken Dumont, Business Development Manager, Cisco Service Provider Video Software & Solutions Maybe you saw this, maybe not: Just before Christmas, LA Lakers fans were met with the unsettling news that...
Let's step into the "way back machine." It's 1985, and my friends and I are waiting in a long line to purchase U2 concert tickets. We are beyond excited; they are coming to the Worcester Centrum and we are determined to score tick...
On March 26, I gave a presentation on Cisco's culture of innovation at the Unleashing Innovation Summit in New York City. This venue gave me the chance to discuss our belief that the next billion-dollar idea can come from anywhere...
Over the past six weeks I participated in three Gartner BI and Analytic Summits in Sydney,London, and most recently Las Vegas. I love going to these events, as they are a great opportunity to: Stay abreast of the latest trends t...
ITIL is simply a set of best practices for IT service management (ITSM). Over many years, IT practitioners have followed ITIL to manage the lifecycle of traditional IT-services. However, with the rise of cloud services, it's chang...
Some people are perfectly happy buying and eating pre-made microwaveable meals. These meals are rarely amazing. They're never innovative. But they're quick, perfectly consistent, and they get the job done. The only flexibility on...
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